Fortnum and Mason reopens Piccadilly store's food halls

Masked staff at Fortnum and Mason signal the future of shopping as world-famous Piccadilly department store reopens its food halls

  • The company reopened its London headquarters’ ground floor on Thursday 
  • It opened from 11am to 7pm and in-store bars and restaurants were shut
  • Fortnum plans to open the first floor on May 28 its St Pancras store on May 26

Fortnum and Mason reopened its doors at its Piccadilly flagship venue as staff wore masks and took social distancing measures.

The upmarket London department store opened its main food floors including the basement food hall on Thursday.

It opened from 11am to 7pm and in-store bars and restaurants were shut in line with lockdown rules.

The company plans to open the first floor of the store on May 28 and the second and third floors on June 1.

Fortnum and Mason reopened the foodhalls of its world famous Picadilly department store in London on Thursday as staff wear face masks

Commercial director Lucy Williams told suppliers that the retailer laid out ‘rigorous controls to ensure both our teams’ and our customers’ safety’

Staff also wear personal protective equipment visors as the public are welcomed back into the store

Commercial director Lucy Williams told suppliers that the store laid out ‘rigorous controls to ensure both our teams’ and our customers’ safety’.

It has sent guidelines to suppliers on ensuring health and safety when making deliveries direct to the shop. 

Chief executive Ewan Venters celebrated the store’s reopening on Thursday.

He said: ‘We’ve been around for 312 years and we are going nowhere, other than getting back to business and serving our customers better than ever before.’ 

Fortnum and Mason has sent guidelines to suppliers on ensuring health and safety when making deliveries direct to the shop

A doorman is quizzed by people about his face shield as he stands outside the main entrance of the store

Chief executive Ewan Venters says ‘we’ve been around for 312 years and we are going nowhere, other than getting back to business and serving our customers better than ever before’

The store’s headquarters at 181 Piccadilly was established in 1707 by William Fortnum and Hugh Mason.

It also has stores at St Pancras Rail Station, which it says it aims to open on May 26, and Heathrow Airport.

An employee wearing personal protective equipment

The company’s reputation was built on supplying quality food as a grocery store and it saw rapid growth throughout the Victorian era leading to worldwide fame.

William Fortnum was a footman for Queen Anne and convinced his landlord Hugh Mason to open the store with him. 

During the Napoleonic Wars it supplied died fruit, spices and other preserves to British officers. 

In the Victorian era it was frequently called upon to provide food for prestigious court functions.

The company also claims to have founded the scotch egg in 1738. 

Now, the store has several other departments outside of food, as well as restaurants and cafés, which remain closed for the time being.

Its partial reopening comes after Selfridge’s opened its food hall on Oxford Street earlier this month.

Selfridges was one of the first UK retailers to temporarily close its stores before the Government introduced a nationwide lockdown.  

Food director Michael Weber said: ‘We are pleased to be reopening the doors to our food hall and to begin serving our local community once again.

‘We are working hard to ensure our customers and our team members are met with a secure and welcoming environment, including a few Selfridges experiences to bring a little brightness to everyone’s day.’

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Caffe Nero reopens 40 shops for takeaway and you can order deliveries on Uber Eats

CAFFE Nero is reopening 40 branches for takeaway and has also rolled out a delivery service with Uber Eats for the first time.

The cafe chain closed the doors of its around 800 shops on March 23 due to coronavirus, but it is slowly opening up to customers again.

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Caffe Nero has so far reopened 36 branches for takeaway, and will reopen another four shops tomorrow, May 22.

It has also made 27 of these shops available for Uber Eats delivery, with another 13 shops planned to be be listed on the service by the end of May.

We've listed all the reopened branches in the box below.

The Sun has asked Caffe Nero how much customers will have to pay for Uber Eats delivery, and we'll update this article once we hear back.

Which Caffee Nero branches have reopened?

CAFFE Nero has started reopening a number of branches for takeaway and delivery – below's the full list.

Open already for both takeaway and Uber Eats delivery

  • Banstead
  • Beckenham
  • Bellevue Rd
  • Bromley South
  • Cheam
  • Chislehurst
  • East Croydon
  • Fulham Broadway
  • Fulham Rd Chelsea
  • Golders Green
  • North Finchley High Road
  • Pinner
  • Sevenoaks
  • Sheen
  • Southfields
  • St Albans
  • Sutton Carshalton Rd
  • Teddington
  • Tonbridge
  • Tooting
  • Tunbridge Wells Victoria Place
  • Wallington
  • Wandsworth Bridge Rd
  • West Wickham
  • Weybridge
  • Worcester Park

Will be available on Uber Eats by the end of May

  • Altrincham
  • Didsbury
  • Harrogate
  • Harrogate Cambridge Cresent
  • Knaresborough
  • Leeds Boar Lane
  • Leeds Cityside
  • Manchester Mosley St
  • Manchester Spinningfields
  • Manchester Wilmslow Park
  • Preston Friargate
  • Sheffield Ecclesall Rd
  • Southport Chapel St

Available for takeaway only (all branches listed below are open now, unless stated)

  • Berkhamsted
  • Chesham
  • Cobham
  • East Grinstead (reopening tomorrow, May 22)
  • Epping
  • Farnham
  • Godalming (reopening tomorrow, May 22)
  • Harpenden
  • Hertford
  • Horsham (reopening tomorrow, May 22)
  • Oxted
  • Rickmansworth
  • Welwyn Garden City

NHS staff can get free hot drinks until May 31 in Caffe Nero stores by showing their ID.

The reopened branches are currently offering limited menus, which includes hot and cold drinks plus a selection of pastries.

In order to keep both staff and customers safe, Caffe Nero has introduced a number of social distancing measures.

These include floor markers showing you where to stand while in the queue, as well as allowing a maximum of six people in a store at any one time.

It also only accepts cashless payments and is serving drinks in takeaway cups only, in order to avoid handling reusable cups.

Staff members are also expected to wash their hands every 30 minutes as well as wear gloves.


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Caffe Nero says store teams working in reopened shops are paid volunteers, who have requested to go back to work.

Will Stratton-Morris, chief executive of Caffe Nero UK, said: "Since we’ve opened some of our stores for takeaway, we’ve seen strong demand for our coffee.

"We want to be able to help those unable to visit one of our open stores enjoy our coffee without compromising the premium quality.

"I believe the partnership with Uber Eats allows us to do that and continue to as we open more stores."

Caffe Nero has roughly 800 branches across the UK. You can find your nearest one using its store locator tool.

A number of food chains and retailers have reopened branches recently following coronavirus lockdown.

Yesterday, McDonald's reopened 39 branches for drive-thru – you can check out the full list here.

Meanwhile, KFC plans to reopen 500 branches for delivery and takeaway by the end of the week.

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